Return Policy
ORDER CANCELLATION POLICY
Orders placed with Down Range Training LLC may be cancelled by the customer prior to the item having shipped. All cancellation requests must be made by calling 602-509-6755 or by email.
If the item/package has shipped, the order may not be cancelled and the customer must follow all rules applicable to returns. Please note that the return of the item/package will be made at the customer’s expense.
Cancelled orders may not be reversed. All cancellations are final.
Returns
FIREARMS, AMMUNITION, AND CLOTHING
All sales of firearms, loaded ammunition and clothing are FINAL, and returns, refunds or exchanges are NOT ACCEPTED. Orders shipped to an FFL are FINAL UPON SHIPMENT. Once a firearm is shipped to the FFL, Down Range Training LLC will not accept a return or exchange under any circumstances. If a defect is discovered by the customer after shipment, the customer must contact the firearm manufacturer directly for replacement or repair.
Down Range Training LLC charges a restocking fee and an amount equal to the original shipping costs for any final orders cancelled via debit or credit card chargeback after shipment to the FFL. By placing an online order with Down Range Training LLC, the customer agrees to pay all restocking and shipping fees associated with any order that is cancelled via debit or credit card chargeback following shipment to the FFL. CUSTOMER FURTHER AUTHORIZES AND CONSENTS TO DOWN RANGE TRAINING LLC CHARGING THE AFOREMENTIONED FEES TO THE DEBIT OR CREDIT CARD USED TO PLACE THE ORIGINAL ONLINE ORDER.
Down Range Training LLC reserves the right to dispute any bank or credit card chargebacks. Down Range Training LLC reserves the right to refuse all future orders placed by any customer that cancels an order via debit or credit card chargeback following shipment.
ALL EXCHANGES MUST BE RETURNED AND RECEIVED PRIOR TO A REPLACEMENT BEING SHIPPED OUT.
ALL OTHER PURCHASES
If the purchased item(s) is defective or damaged upon receipt, or if the customer is not satisfied with a purchased item(s) and wishes to return it for a refund or replacement, the customer may return the item(s) to Down Range Training LLC WITHIN 30 DAYS of the date of receipt of delivery of the purchased item. If a defect in an optic is discovered by the customer, the customer must contact the manufacturer directly for replacement or repair.
All returns MUST INCLUDE the original receipt with the returned item in order for Down Range Training LLC, issue a refund, or replace the item. The Customer MUST call 602-509-6755 BEFORE returning any item.
All returned items must be in the same condition as when they were shipped by Down Range Training LLC and must be returned in original packaging. The customer will be assessed a re-stocking fee up to 25% of the product sales price, at the discretion of Down Range Training LLC, if the item is not returned in resalable condition. If product is not in resalable condition Down Range Training LLC will NOT process a refund or replacement for the item(s) and the package or product will be returned to the customer.